Host or Chairperson is the person from the customer end who will initiate and manage
He could be the main speaker in the conference as well
Guest is the person from the customer end who will participate in the conference.
MindBridge audio conference system authenticates and authorizes a Host/chairperson
based on Host code.
MindBridge audio conference system authenticates and authorizes a Guest based on
This is the unique or permanent ID to access your MindBridge account.
Every time a participant dials-in to the bridge, occupies a physical port available
on the bridge.
This is personal identification number given to host and guest for more security
purpose. It's optional.
This is telephone number of respective country to make a call
MindBridge provides global conferencing solutions to enterprises across the world,
by helping them communicate more effectively and saving costs substantially. MindBridge
is a smarter collaboration platform for your ever-growing business conferencing
needs without the hassles of multi-vendor management, high CAPEX investments or
frequent international travelling for meeting business needs. MindBridge provides
a seamless collaboration platform spanning 230 countries with local dial-in numbers
from more than 90 global business destinations.
MindBridge has been designed for fast growing businesses, which have presence across
geographies and need regular interaction within their teams, customers, partners
and associates. MindBridge can help you conduct virtual meetings with your employees,
training sessions, marketing seminars, town halls, customer presentations etc. MindBridge
provides you a smart alternative to physical travel - saving on time, resources
and costs, while the teams remain connected for better productivity and profits.
1. Sales and Marketing
MindBridge offers a host of innovative features like starting with/without a host,
Speak mode, besides, the standard features like dial out, call mute, participant
You should use a DTMF tone phone to join the conference
No there is no limit to the number of conferences. But, at any given time, only
one conference call can be active per Host Code.
It is a reservation-less audio conferencing service, which can be set-up any time
on demand basis, without any prior reservations. It's like owning your own conference
bridge & making calls anytime & anywhere.
For More Detail of MindBridge Freedom, Please click on:
MindBridge Agenda offers complete range of Reservation based Audio Conferencing
There are 2 flavors of MindBridge Agenda
These are completely managed high-end conference calls. The customer can conduct
a one way event call for mid-sized to large audience and no guest interaction with
the chair person.
Media Broadcast can be used for Annual General Meeting, Special Announcements, Addressing
Employees, and Quarterly Reviews etc. Considering high visibility of the call, specialized
handling can be given with various features
This type of Conference can be used for Sales Review Meetings, Weekly reviews, Executive
Calls etc. At the scheduled time, an operator will dial-out to the chairperson or
greet dial-in participants, announce participants as they join the conference, do
a roll call of participants if requested by the chairperson and other activities
requested by the chairperson while booking the call.
For More Detail of MindBridge Agenda, Please click on:
You can join your conference through internet by using MindBridge Lite. Please check in the MindBridge Lite section for more details.
Please provide your contact details and our sales executive will get in touch with
you within 2 business days
You need to sign our customer application form (CAF) along with necessary documents
mentioned in the CAF. Our sales personnel will help you with the same.
No, not currently but - Please leave your details, our sales executive will get
in touch with you.
Reliance will give you 'MindBridge Freedom' service within seven working days from
the date of receipt of CAF.
The registration process is fast and simple. You can provide details about your
company on our website. .Our sales representative will get in touch with you within
2 business days and guide you through the registration process. Upon Registration
you shall then receive a Welcome Call and mail from us Please use the details mentioned
in the mailer to start using our services.
As a host, you can join the conference by dialing the toll-free/ toll access number
in accordance you're your country and entering your host code. An IVR announcement
with a tone will confirm your joining.
Your guest can just enter the dial-in number and guest code as per the meeting request
sent by you. An IVR announcement with a tone will confirm his/her joining.
You can start the meeting by entering the dial-in number followed by a welcome message.
When prompted, you can enter the host code to start the conference call.
Steps to initiate a conference please follow the procedure given below:
Invite the people you wish to communicate with and share the following information
Dial the toll free/toll access number of your country and follow the IVR menu, as
a host, enter your host code & the guest should enter the guest code to join
Now you are connected with your participants and you can start the discussion.
If you forget your password, click on the “Forgot Password” on the Home page. Then
follow the link on the Welcome/Login screen. Enter your user name in the Forgot
Your Password? Field and your password will be reset and then e-mailed to you the
e-mail address in your conferencing Account profile.
Yes, you can change the passcode by requesting through our online web portal or
by mailing our support desk. Please note that both host and guest code gets changed
simultaneously. However the passcode can be changed by the ECP or chairperson himself.
Conference cannot start without a chairperson, however if requested for 'Quick Start'
feature, the conference can start without the chairperson. As a default, conference
get disconnect after chairperson leaves the conference.
Participant will have to again call on the dial –in access number followed by the
guest pass code to join back on the conference call
There are two ways of conference access –
Yes, you can have dial-in or dial out access, but in case of Dial Out customer has
to send a request to operator desk to enable the feature for your passcode prior
Dial-in number is the Reliance MindBridge Audio conference bridge access number.
There are Toll Free & Toll Access numbers available in many countries. For complete
list of our Toll Free & Toll Access Numbers please visit our website & click
Resources>>Dial-In Numbers option.
Yes. You can dial this number from any mobile phone.
The EA or ECP (Enterprise Administrator) can log on to our website on www.reliancemindbridge.com
and view the monthly invoice. The EA can then make the payment by using a credit
card. If required, we also accept payment by cheque & wire transfer.
Yes, operator assistance is available 24X7 anytime during a conference call by pressing
Conference/Passcode features can be changed by sending an email to Customer Care
or they can be changed by Account Manager's login or ECP's login but not by user's
login. Account Manager or ECP can also modify the feature by logging into the portal
and then through Manage Passcode ----> Passcode Feature, following screen gets displayed
Reliance MindBridge account can be managed online provides access to all of your
conferencing services through a single, user friendly web interface. It gives you
the freedom to manage your company's conferencing preferences to make each conference
hosted more effective.
For more information please log on to-
You can find the user-guide for Reliance Mindbridge services at https://www.reliancemindbridge.com/userguide-freedom.aspx
Through Reliance MindBridge online web portal user may book only Reliance MindBridge
Disconnect all participants -* 9
Roll call to conference- 72
By enabling this feature you can know the name of participants present in your conference.
Play party count into the conference-26868 #
by enabling this feature the chairperson can prompt all the participants to record
their name before entering into the conference.
Conference Lock/Unlock - *0*3
This feature enables the Chairperson to Lock the conference once the all the invited
participants have joined the conference. No other participant can enter once the
conference is locked.
Chairperson can change conference codes (Conference code, chairperson code &
security codes) to enhance security of conference.
Please leave your details, our sales executive will get in touch with you .For 'dial-out
to participants', the call charges are different than Dial In
Please leave your details, our sales executive will get in touch with you.
None, we have only post-paid option available
Your first month charges will be prorated, will be charged from the date of usage
till the end of bill cycle for the month. The same shall also be applicable in the
month of exit also
For the first month the billing will start from the day of activation of the service.
Yes an itemized bill shall be sent out to your registered email id / postal address
(in case of Indian Enterprise customers only)
The itemized bill (Details of Usage) with details on conference-by-conference is
applicable for per user passcode.
Yes, a bill will attract service tax as per the Tax applicable for the country,
from which the corporate customer is signing with us.
E.g.: for customers signing up in India, the monthly invoices will attract service
tax as per the guidelines given by the Government of India
There is no contract period.
Mindbridge Secure+ is a secondary authentication feature, which requires all participants
attending an audio conference to be asked for an additional unique authentication
code besides the Host or Guest code, which is provided for the conference.
This is implemented in two ways:
i. Companywide: An organization can implement this
feature for its entire workforce by making them punch the Host/Guest code followed
by a unique code (eg: Employee Code) as a secondary pin to authenticate themselves,
to attend internal conference calls.
ii. Selected Employees: Hosts of Mindbridge (employees
who have their own Host Codes) who wish to conduct conference calls which require
additional privacy, can use this feature. In this case, the Host can create and
distribute Unique Secondary Pins to all participants, which they can use to authenticate
themselves while joining the call.
MindBridge Secure+ can be enabled in two easy steps on Mindbridge:
Step 1: Host or ECP can get the feature enabled by sending an email to Customer
Care team at ‘email@example.com’ along with the Service
Id#. Customer care team will send the instructions and request for information to
activate the feature.
Step 2: On receipt of the relevant data, the customer care team will activate this
feature for the account.
Once activated, all employees including the Host and Guest will have to punch an
additional code, unique to them to authenticate themselves
The customer care team will also provide information on enabling new employees and
de-activating employees who have left the organization so that the calls remain
Note: - #Your Service Id can be retrieved by logging into the account, on the left
pane in the Account Hierarchy Tree by clicking on your name on your Profile page.
You can invite external parties such as vendors, contractors, etc to participate
in the internal calls by issuing Secure+ Pins from the MindBridge portal, which
they can use for authenticating themselves to join the 'secure' calls.
Yes, this feature can be implemented for one or few Host IDs as well. Please contact
our customer care team at firstname.lastname@example.org and we will provide you
with further instructions.
No, once this feature is implemented then all the participants will be required
to punch the unique Pin to participate in the call. If there are participants who
do not have a Pin, then the Host can create one, using the 'Generate Secure+ Pin'
feature on the portal. The instructions will be made available in a manual which
will be shared with you once you are enabled for this feature.
No, while creating Secure+ Pins, the Host has to choose the number of days for which
the Pin would remain active. The maximum validity for an active pin is 45 days from
the date of creation.
The host also has the option of closing active pins via the portal.
You will not be charged anything for using this feature. Our objective is to help
our customers keep their conferences secure.
For all conferences conducted with Secure+ Pins, the 'Type of User' column in your
invoice, which displays if the user was a 'Host' or 'Guest' will not be displayed.
This change is only applicable for conferences conducted with Secure+ Pins. There
will be no impact or changes in your regular invoice if you are not using Secondary
Reliance MindBridge is a browser based VoIP client which has been created to be
used by our customer to be able to connect to their scheduled conference via the
This primary function of MindBridge Lite is to enable Customers who have users who
do not have easy access to our toll free/Access services to be able to participate
in their calls.
E.g.: If a customer has a Vendor/Partner/User in a country where a MindBridge Toll
Free/Access number is not available, the customer can schedule a conference through
their online account and invite those participants to participate using the VoIP
The current client will work on Internet Explorer browser only. We will inform once
the client is ready for other browsers.
As a Host, you need to schedule a conference through your online account. You will
need to enter the email address of the users who would participate in the conference
call using the MindBridge Lite client. The MindBridge system will send a conference
id and all relevant details to those users to enable them to participate in the
As a User, you can start using the clients in a few easy steps.
i. If you are a first time user, please click on the link above and follow the instructions
to install the client. This client is to be installed only once.
ii. To open the client, please click on the link provided.
iii. Please enter the email address of the Host and the conference details that
you would have received from the Host.
iv. Your details will be authenticated and the client will then prompt you to connect
to the audio bridge.
v. Once connected to the audio bridge, please enter the guest details as provided
by the Host and you will be placed into the conference call.
No, you will need the pre-generated conference id to be able to log onto your conference.
Minimum system requirements for using MindBridge Lite are:
Please make sure you are not behind firewall/proxy which prevents the client from
connecting to the internet.
There is no limit to the number of people you can invite.
MindBridge Lite is a browser based client and it will not be installed in your desktop. However when you click on the link provided in the email the client will automatically pop up on the screen.
You have to use the host email id provided in the email invite to log in to MindBridge Lite.
Please verify your internet connection or please get in touch with MindBridge support.
No Conference ID is specific to each conference. You will have to use the conference ID provided in the email invite.
Once you are logged in to the thin client please click on connect to conference button.
Once you enter your host / guest code bridge will automatically place you in to conference. You need not press any other button.
Please click on the end button in the client.
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